Urban Hype Privacy Policy
1. Introduction
Urban Hype (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. If you have any questions, please contact us at contact@urban-hype.com.
2. Information We Collect
We may collect the following personal information:
Identifiers: Name, email address, phone number, shipping/billing address.
Payment Details: Credit/debit card information (processed securely via PCI-compliant gateways).
Technical Data: IP address, browser type, device information, and website usage patterns.
Marketing Preferences: Communication opt-ins and interaction with promotional content.
3. How We Collect Data
Directly From You: When you create an account, make a purchase, or contact customer support.
Automatically: Via cookies and tracking technologies when you browse our site (see Section 8).
Third Parties: Payment processors (e.g., Stripe, PayPal) and analytics providers (e.g., Google Analytics).
4. How We Use Your Information
Order Fulfillment: Process payments, arrange shipping, and provide invoices.
Customer Service: Respond to inquiries and manage returns/exchanges.
Improvements: Analyze website traffic to enhance user experience.
Marketing: Send tailored promotions (with your consent) and measure ad performance.
5. Data Sharing & Disclosure
We share information only as necessary with:
Service Providers: Logistics partners, payment processors, and IT support.
Legal Compliance: To comply with laws or respond to lawful requests.
Business Transfers: In mergers, acquisitions, or asset sales (customers will be notified).
With Your Consent: For purposes you explicitly approve.
6. Data Security
We implement industry-standard measures, including:
SSL encryption for data transmission.
Restricted access to personal data.
Regular security audits.
Note: No internet transmission is 100% secure; we cannot guarantee absolute security.
7. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may:
Access or request a copy of your personal data.
Correct inaccurate information.
Delete your data (unless required for legal/compliance reasons).
Opt out of marketing communications (via unsubscribe links or email request).
Lodge a complaint with your local data protection authority.
To exercise these rights, email contact@urban-hype.com.
8. Cookies & Tracking Technologies
Essential Cookies: Necessary for site functionality (e.g., shopping cart).
Analytics Cookies: Help us understand user behavior (anonymous data).
Marketing Cookies: Personalize ads (can be disabled in browser settings).
9. Data Retention
We retain personal data only as long as needed for:
Order processing and warranty periods.
Legal/tax obligations (typically 7 years for financial records).
Marketing (until consent is withdrawn).
10. Policy Updates
We may revise this policy periodically. Changes will be posted here with an updated effective date. Material changes will be notified via email (if applicable).
11. Contact Us
For privacy-related questions or requests:
Email: contact@urban-hype.com
