Urban Hype Shipping & Delivery Policy
Order Processing and Fulfillment
Urban Hype partners with an international network of suppliers to fulfill orders efficiently. Our products ship from multiple locations, including:
The United States
Europe
Asia
This global distribution model enables us to maintain competitive pricing while ensuring product quality.
Shipping Timelines
Processing Time:
Orders are typically processed and shipped within 2-4 business days after payment confirmation.
Orders placed after 3 PM CET will begin processing on the next business day.
Delivery Estimates:
Standard delivery: 7-12 business days
Maximum delivery time: Up to 20 business days
(Delivery times exclude weekends, public holidays, and customs processing delays.)
Note: During peak shopping periods (such as November through January), please allow an additional 3 business days for delivery.
Order Tracking
A tracking number will be emailed to you within 4 business days of shipment.
Tracking information may take 1-5 business days to appear in the carrier’s system.
Once active, you can monitor your shipment in real-time using the tracking link provided in your email or through our website’s order status portal.
Multi-Package Shipments
For orders containing multiple items:
Products may be shipped in separate packages, each with its own tracking number.
If you receive only part of your order, rest assured that the remaining items are already in transit and will arrive shortly.
Potential Shipping Delays
While we strive to meet delivery estimates, certain factors beyond our control may cause delays, including:
Customs inspections
Carrier service disruptions (e.g., strikes, weather events)
Incorrect or incomplete shipping information provided at checkout
Urban Hype is not responsible for delays caused by these external factors.
Delivery Guarantee
We guarantee the delivery of your order. If your package does not arrive within 30 business days of shipment, you may request:
A full refund of your purchase, or
A priority reshipment of your order
To file a claim, please contact us at contact@urban-hype.com with:
Your order number
Screenshots of your tracking information
Exceptions:
This guarantee does not apply to:
Orders with incorrect shipping addresses provided by the customer
Packages that are refused or left unclaimed
Lost or stolen packages after delivery confirmation
Customer Support
For any shipping-related questions or concerns, please reach out to our customer service team:
Email: contact@urban-hype.com
Response Time: Within 12-24 hours (business days)
This policy is designed to comply with applicable consumer protection laws while providing clear expectations for our customers.
